As they say, nothing foreshadowed trouble. Lives in the small Ural city of Miass our permanent customer. We did not only decorations for it, but also big hours, dishes, vases, plates. Return to a large gift service.
The service was intended as a gift for her daughter. Our familiar artist manually painted saucers and cups with special paints on glass, we were glued with decorative elements from colored artistic glass. Everything was done in the extremely short time so that the service was awarded the birthday in time.
With the customer, we agreed that the box with the service will send the transport company. This is a small transport company that specializes in regional transportation — the cargo is delivered by Gazelles as soon as possible. It happened that evening was sent in the evening, and in the morning the cargo was handed to the recipient.
Since the service is made of thin glass — there is a risk that it can break. In general, we decided to reinforce a little and not only insured the cargo, but also ordered an additional wooden crate. What would be just like in a tank.
In full confidence that everything will be fine, we drove home.
The next morning — the call.
Everyone was delivered safely and preservation.
Only not a service.
Guess what you can confuse a small box on which it is written
Naturally with glass. With another glass. But what! When we came to find out the relationship with the leadership and found out that they were awarded the customer, then in the Magnitogorsk office, none of the employees could believe it.
As Zadornov said, type more air in the lungs …
Present box with service …
Behind which a woman came with a small sachet …
Lobster from Kamaz
It turns out that after we left, the receiver gave our box to the shap. The box was swapped by boards and set next to another shared box, on which it was also written «Caution Glass».
No, I, of course, understand that there is glass and there is glass.
Only boxes differ at about 20 times.
Service and windshoe from the cargo machine!
Naturally, in time the birthday service did not work. The box was looking for, but on the same day they could not find. The only thing, pleased the reaction of the director of the branch. Another head of the division in a large company would say:
But in our case, the director personally went to another city to find out where our box was doing, I found it, and again personally brought the customer absolutely free, without taking a penny from it!
How important is good attitude towards people! It seems to be accomplished, mistaken and summed up people, handing the windshield instead of the service. But seeing a good attitude, we and our customer remember this case with laughter and exclusively good emotions. More such responsible people!
Have you ever been to such «surprises»?
We also have in